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Here's where things got hairy: No matter how many times I clicked on the newly downloaded Dragon Center icon, it refused to launch.
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While I was waiting for the Dragon Center software to install, Jose put me on hold for almost 5 minutes to ask his colleague some clarifying questions.
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Long story short, Jose advised me to delete my so-called "old" Dragon Center app and then head to MSI.com to download the latest Dragon Center software for my unit. Not many users typically link it up with the app."Īs a result, Jose sent me on a frustrating roller coaster of total tech support disaster - which I begrudgingly went along with for the sake of this investigation - that ultimately ended with me having to restore my MSI laptop back to factory-set conditions. He responded, "This is not a common question. 19 and asked him, "How do I connect Dragon Center with the MSI mobile app?"
Jose, although he was a kind fellow, didn't have as easy a time. My second call to MSI, on the other hand, was 27 minutes of pure hell.
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I asked Caroline, "How do I get the new Microsoft Edge browser?" She kindly told me that this question is more in Microsoft's domain, but explained how to install the new Microsoft Edge browser by using Google. I also investigated Apple's tech support for Laptop Mag this year, and was spoiled by Apple's lavish 24/7 customer service phone support. Phone supportīefore even making my calls to MSI, I grew frustrated with the company's technical support hours, which are Monday through Friday, 5:00 a.m. I was sent a link to the new Microsoft Edge browser, which was useful. EST, but as aforementioned, this was due to the three-day weekend. EST, I pretended to be a technologically obtuse elderly woman who just so happened to know how to use direct messaging on Twitter I asked MSI how to download the new Microsoft Edge browser on my computer. Dedicated to technical support questions, it's a lovely option for customers who despise talking on the phone. MSI does have a strong presence on social media (i.e., Facebook, Reddit and Twitter), but it has carved out a space for tech support only on Twitter.
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But six minutes later, an MSI agent sent me the forgotten PDF - a wonderful, exhaustive guide on how to connect Dragon Center with one's mobile app - that I had been waiting for since Feb. The responding message said, "Kindly check your email for the step-by-step guide pdf file sent to you." I was confused at first, because I didn't see an email from MSI with the aforementioned PDF.
It took three days because MSI tech agents are not available on weekends nor bank holidays, so with Saturday, Sunday and Presidents Day, there was some delay. I didn't receive a reply until 10:28 a.m. I went back to the online form, and instead of clicking "technical support related" for the question type, I clicked on "customer service related." Fortunately, doing this did not cause the page to refresh into an error message, and I completed the form by asking about how to change the fan speed. It would have been nice if MSI could have informed users - from the outset - that notebooks are not qualified for the online technical support request form. Suddenly, the page refreshed into an error message telling me the technical support online form is reserved for "motherboard, VGA card, barbone(?), and monitor inquiries only." I was immediately frustrated at the time wasted. I clicked on Notebook in the drop-down menu and selected "technical support related" when asked about my question type. From there, I was asked to choose the MSI product I needed help with.
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